Quesnel, British Columbia
Not resolved

Superior boasts about its customer service, which is worse than poor.I have been waiting for them to call me back for nearly a month now about a leak in my tank.

Whenever I call I am told I need to talk to someone who can't be reached at the moment and will call me back. I have not been called back after any of my calls. I barely know why I even bother.

It is a waste of my time and so often I am spoken to rudely.It is funny though, they are very prompt about sending outrageous invoices.

Monetary Loss: $3000.

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UPDATE: Superior did finally deal with this problem to my satisfaction and apologized for the fact that I had to chase them around. I am very relieved to have the issue dealt with.



I can see that you are frustrated, and I’d like to help.

Can you email your account # and contact information to support@superiorpropane.com so that we could look into this for you immediately?

Thank You,

Customer Service @SuperiorPropane

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