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We were supposed to be on a 'will call' program and they filled us up on April 10th 2015 when we did not need it, it's spring and warmer what the ***?! We are on equal billing and now because they filled us up when we didn't call we will now owe an additional $526.19...
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I didn't like
  • Way i was treated
#620658
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On an automatic delivery program at my cottage which is heated all year. In late February Superior let my propane run out (was advised to put in an extra tank to make sure I didn't run out-which I did!) last year. All my pipes and plumbing froze up and cracked wide...
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1.3
Miller Lake, Ontario
#606404
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We were told by Superior, in mid-February, that we were not allowed propane delivery because of a furnace inspection report(by a company contracted by Superior),done in early October. In fact, the contractor made several errors, confirmed by our independent serviceman,...
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Anonymous
Anonymous

you would be ahead by paying all those charges because Superior is charging twice the price every time you fill up. Budget propane is excellent

Keswick, Ontario
#596946
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I have never been so enraged in my entire life. We had our propane tank run out on us today (despite filling less than a month ago I might add) and because my mother previously had a credit hold on our account they are not willing to come until Monday. DESPITE the fact...
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1.0
#588721
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Found a leak in our tanks that hold 1109 litres of propane 6 months after installation by Superior. We were filled four times (almost 3000$) in this 6 month period (summer months with only a hot water tank running). After months of complaints and countless unanswered...
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1.8
#588388
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I moved here two years ago and first time my experience with propane and I was working at the time. They put me on automatic delivery. I paid my bill on time and still a week later which was March filled me up with a close to 300.00 bill. I decided to go off auto...
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1.0
Bothwell, Ontario
#581161
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Patric only explained that an extra tank would be a $1 more so I thought this a good deal. But to my surprise he did not mention that I had to pay 169+tax for the installation and the second tank. When I called back to take the second tank I was angry that an extra...
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#567088
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What is going on with superior Propane ??? Worst customer service experience !Had a really bad experience with this company and would say stay well clear of themBad customer service , forcing people to pay for something they didn't order !!!! They are very rude,...
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Anonymous
Superior Propane

Very sorry to hear about your frustration. Can you send some contact information over to support@superiorpropane.com so that we can investigate and get this resolved for you r...

1.0
#536129
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I have been out of propane for over a month.. called a month ago paid ahead for it and still have not received any.. this has happened to me three times.. they are the worst and truly do not care about their customers. I call every day and get nothing but the run...
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Anonymous
Superior Propane

Very sorry to hear about your frustration, this is very unusual. Can you send some contact information over to support@superiorpropane.com so that we can investigate and get t...

#534334
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I have a property that I opened a meter account with Superior in roughly 2003. I cancelled that account in roughly 2008 to go travel. In between I moved out of the country and rented the place for that duration and became a Non-Resident of Canada. All my tenants opened...
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Anonymous
Superior Propane

Sounds like a very frustrating situation. Can you send some contact information over to support@superiorpropane.com so that we can look into this right away?Thank You-Superior...

5.0
Squamish, British Columbia
#529848
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