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Patric only explained that an extra tank would be a $1 more so I thought this a good deal. But to my surprise he did not mention that I had to pay 169+tax for the installation and the second tank. When I called back to take the second tank I was angry that an extra...
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#567088
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What is going on with superior Propane ??? Worst customer service experience !Had a really bad experience with this company and would say stay well clear of themBad customer service , forcing people to pay for something they didn't order !!!! They are very rude,...
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Anonymous
Superior Propane

Very sorry to hear about your frustration. Can you send some contact information over to support@superiorpropane.com so that we can investigate and get this resolved for you r...

1.0
#536129
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I have been out of propane for over a month.. called a month ago paid ahead for it and still have not received any.. this has happened to me three times.. they are the worst and truly do not care about their customers. I call every day and get nothing but the run...
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Anonymous
Superior Propane

Very sorry to hear about your frustration, this is very unusual. Can you send some contact information over to support@superiorpropane.com so that we can investigate and get t...

#534334
Reply to reviews
I have a property that I opened a meter account with Superior in roughly 2003. I cancelled that account in roughly 2008 to go travel. In between I moved out of the country and rented the place for that duration and became a Non-Resident of Canada. All my tenants opened...
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Anonymous
Superior Propane

Sounds like a very frustrating situation. Can you send some contact information over to support@superiorpropane.com so that we can look into this right away?Thank You-Superior...

5.0
Squamish, British Columbia
#529848
Reply to reviews
Superior boasts about its customer service, which is worse than poor. I have been waiting for them to call me back for nearly a month now about a leak in my tank. Whenever I call I am told I need to talk to someone who can't be reached at the moment and will call me...
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Anonymous
Motherfish

UPDATE: Superior did finally deal with this problem to my satisfaction and apologized for the fact that I had to chase them around. I am very relieved to have the issue dealt ...

Anonymous
SuperiorPropane

@Motherfish,I can see that you are frustrated, and I’d like to help. Can you email your account # and contact information to support@superiorpropane.com so that we could look ...

Quesnel, British Columbia
#518995
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They don't show up when they say they will, every propane delivery requires several phone calls before they actually show up, they promise 5 days (yes you read that right), it's ridiculous and outrageous, but even then they did not show up in the 5 day period promised....
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Anonymous
SuperiorPropane

Wow, you sound really unhappy... Please email us at support@superiorpropane.com, with your account # and phone number, so we can look into this for you! -Customer Service @Sup...

#482964
Reply to reviews
Superior Propane is complaint-worthy for us and judging by Better Business Bureau and other reports that's a consensus. I recommend doing a little research before even calling this company. Their management tactics could be described as spurned adolescent, our support...
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Anonymous
jbrennan

Just a couple of things to finish this out...I went to the Superior Propane storage depot yesterday and within minutes was able to discern the signee of the document (stating ...

Anonymous
jbrennan

Superior Propane has contacted me confirming for the first time they received a document signed by a Superior Propane employee for the return of a tank but find it inadequate....

#481986
Reply to reviews
What a horrible company to deal with. Ordered a couple of 400lb tanks for temporary heat of a residential construction. I called their sales department a few times to get all the costs involved and after reconfirming a few times what the cost of installation and pick...
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#480745
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We just moved into a new house, and are new with Superior Propane. This is only our second experience with trying to get the tanks filled. We set an online order at 30% (like they said), and didn't hear anything back. A few days passed, so we tried calling, they told...
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Anonymous
blah

try watching the news, shortage of propane across regions DUE to hhigh demands cause of extreme cold

Anonymous
Anonymous

We are in exactly the same situation, moved in end of October and they haven't come back, been out for two days.... called 5 times today but no propane. going to look for anot...

Lindsay, Ontario
#469282
Reply to reviews
We have used Superior for 6 years and had then leave too long twice now but the worst has just occurred this year. In august they installed an electronic monitor which was suppose to inform them when to fill and to never let the tank get below 30%. On thursday this...
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Anonymous
Anonymous

I am outside Toronto, despite being on an 'auto-fill' plan, my tanks have been dry for almost 24hrs. Furthermore, I have called several times this week to let them know we wer...

#468865
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