Have been a customer for 5 years. First year, called for refill but tank went dry long before they arrived, and in spite of my pleads to fill, froze one water pipe. Second year, I added a wood stove to help heat due to poor propane delivery service, Superior again...Read more
Ive been with this comapny for 2 months. Month one, show up a week late and pur tank is empty. 3 phone calls 1 hr total. Month 2, driver SITS IN MY DRIVEWAY FOR 10 MINUTES AND LEAVES. I go next door to ask why i didnt recieve propane. Drivers response “ not my problem,...Read more
Superior Propane has the dedicated habit of not cashing cheques. Then, when you send in a replacement for the uncashed cheque they cash both at the same time. So, to prevent this, I write on all my cheques to Superior Propane 'void if not cashed within 15 days'....Read more
I didn't like
- Way i was treated
Rhode Island Review
Only used propane for my pool heater.... They filled my tank twice after my pool was closed and then removed the tank because we refused to pay the bill!!
Other Product Review
On the whole they are good people but they sure have the *** in key positions and I will always endeavor to get people and companys I have influence on to change suppliers
*** *** company, say there gunna be there that day don't show up for weeks. Superior propane is the worst company you can go with
I use to be an employee to superior propane I loved my job an I tried my best every day working my 8 hours or some days even 12 hours to get the job done right. What do they do lay me off 6 months before I am to be married.... No job security there, horrible management, zero effort in communication as to why I'm being let go. I WOULD NOT ever recommend this company to anyone!!!
I have 2 buildings on my property with to separate tanks, they fill the one that is not empty and the delivery guy checks the one that is empty but does not fill the one that needed to be filled. I do not understand when you say the other tank is a on call basis,...Read more
I closed out my account with Superior and there was a $250 pick up fee for the tank. I was informed, but when I called for an explanation of the charges, or a breakdown, none was given. They have zero explanation for why I paid $250 for them to do 10 minutes of work,...Read more
I have had the worst experiance with this company , right from the get go. This company has over charged me for a heater and install . and never did fix this original problem. They put a 500 pound tank in , on soft ground with a 2x4 piece of wood to prop it up , they...Read more
Brutal service...actually non-existent. My mother has recently sold her house and the new owner did not want to deal with Superior Propane because of their cited poor business ethics, therefore, my mother had the tank disconnected for removal. The tank still has...Read more
I didn't like
- Customer service and poor business ethics
Lack of communication at times. I understand transitions are messy sometimes but superior, not Townsend, should be renamed inferior. New plan submitted to me this year was way overpriced even with prepay. On top of that cancelled my service 7/14/17, did not pick up...Read more
Palmyra, New York
When we compared pricing we found we could get propane for almost half the price, we spoke with them and they were not willing to drop the price so we switched. Then they continued to bill us for equipment we were no longer using which they did not pick up. When we...Read more
I was a Superior customer for 20 years and I can say that They charge way too much for everything. The basic gas unit charge is high, but on top of that they charge for transporting the gas to you and on top of that is an extra charge for a hazardous material! All of...Read more
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