Latest review first
Superior Propane in Valleyview, Alberta - Pick Up Fee not invoiced as quoted
Rented a tank from Canwest. No delivery charge. Was told no pick up charge. Rented it for years. Recently moved, Canwest is now Superior. Called them to pick up the tank. On the phone was quoted 60$ to pick up, even though CanWest deal was no fee. Got invoiced $300 for the pick up. Complete BS!!!!!
Superior Propane - Pissed off no heat
I called superior propane middle of december to get servixe, im a single dad of a 3 year ild daughter these ignorant *** told me they would call me and have it ready to go with ib a few days, its already end of december still with no *** heat. Go *** yourselves superior propane
They took over form canwest propane on Vancouver Island. They also took over customer accounts. I called to get my 100lb tank filled, they took the order and said it would be out by Dec. 12. When it didn't come by the 17th I called to see what happened to it, they told...Read more
So glad we chose not to start service from this company of ignorant idiots. After purchasing a home with an existing tank we were told from Superior that they did not wish to service us because our demand was too small and that they would otherwise charge irrational...Read more
I ordered propane this morning, for the first time with this company, as we used to be with Canwest. I was told by the very rude man answering the phone, that I should have called when we were at 30%... with Canwest you call at 5%... I said to him, he said well we are...Read more
I didn't like
- Total lack of customer service
I was a Canwest customer with good service for about 5 years. I received a letter in the mail that Canwest Propane was bought out by Superior Propane late in the summer 2018, and since we have a Canwest tank and our tank is a rental and paid yearly, we remained with...Read more
Worse company in Canada! Do not go with superior. We don’t receive a a balance owing statement ever, only our current delivery bill when delivered so we guess at what we owe. This month(very similar to last year in January...in the cold weather) they sent us a letter...Read more
Trying to reach anyone at Superior Propane is a waste of time . I was being charged 25% more for propane then any other supplier in this area last winter was selling propane for . I could never reach anyone other then a recording at the 1-877 phone # . I tried leaving...Read more
First time propane user for our household. Was taken advantage of and given a rate of more than double other companies in area and was told would not get any cheaper than their rate. When we got the bill after tank was filled, we saw how insane it was and switched...Read more
I ordered $600 of propane they delivered $1034. Getting natural gas hooked up in the next month so I did not need more propane. Told Superior they said they would give me 3 months to pay the bill!!! I asked that someone would come and take the difference out. Waiting 5...Read more
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