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Superior Propane - Poor delivery service

I have been a customer for aprox 5 years i have to call 3 times usually to order fill up as they never show up also everyone in this area have problems with 10 day delivery service also rental charges have gone up to $250.00/year i have cancelled my service
#1175366
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Ive been with superior since March as I purchased a home with the tank already here. I should have changed right away as suggested by my neighbour who deals with Moore propane. Dont waste your time and money with Superior. Ive been waiting 2 weeks for a fillup. Ive...
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#1174804
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Have been a customer for 5 years. First year, called for refill but tank went dry long before they arrived, and in spite of my pleads to fill, froze one water pipe. Second year, I added a wood stove to help heat due to poor propane delivery service, Superior again...
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#1168165
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Ive been with this comapny for 2 months. Month one, show up a week late and pur tank is empty. 3 phone calls 1 hr total. Month 2, driver SITS IN MY DRIVEWAY FOR 10 MINUTES AND LEAVES. I go next door to ask why i didnt recieve propane. Drivers response “ not my problem,...
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1.0
#1167502
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Superior Propane has the dedicated habit of not cashing cheques. Then, when you send in a replacement for the uncashed cheque they cash both at the same time. So, to prevent this, I write on all my cheques to Superior Propane 'void if not cashed within 15 days'....
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1.6
I didn't like
  • Way i was treated
#1166095
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I have 2 buildings on my property with to separate tanks, they fill the one that is not empty and the delivery guy checks the one that is empty but does not fill the one that needed to be filled. I do not understand when you say the other tank is a on call basis,...
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#1149584
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I closed out my account with Superior and there was a $250 pick up fee for the tank. I was informed, but when I called for an explanation of the charges, or a breakdown, none was given. They have zero explanation for why I paid $250 for them to do 10 minutes of work,...
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1.0
#1135780
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I have had the worst experiance with this company , right from the get go. This company has over charged me for a heater and install . and never did fix this original problem. They put a 500 pound tank in , on soft ground with a 2x4 piece of wood to prop it up , they...
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1.0
#1132622
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Brutal service...actually non-existent. My mother has recently sold her house and the new owner did not want to deal with Superior Propane because of their cited poor business ethics, therefore, my mother had the tank disconnected for removal. The tank still has...
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1.0
I liked
  • Brutal
I didn't like
  • Customer service and poor business ethics
#1090969
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Lack of communication at times. I understand transitions are messy sometimes but superior, not Townsend, should be renamed inferior. New plan submitted to me this year was way overpriced even with prepay. On top of that cancelled my service 7/14/17, did not pick up...
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1.3
Palmyra, New York
#1088000
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