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New to the country , new to propane with a new furnace, so I went with these guys to try it out, in 1 year they charged us twice for something they shouldn't have. and when i called around, and asked for rates from other competitors, superior is charging ~15 cents more...
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#986410
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They have horrible customer service. It recently went down to minus 18 in the Okanagan. Even though I had an order in for propane, because of the bitterly cold temperatures, I ran out before delivery. They told me that it would be one week to get more propane and if I...
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1.2
#975923
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I bought a home that had Superior previously so I called them up to sign up. They tried to lock me into a 5 year contract but I refused and got a 1 year. So far so good. I was promised a certain price ~0.55$) for the first delivery per litre and was quoted delivery and...
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arutha
arutha

So Tuesday passed and no call. Wednesday passed and no call so at the end of the day I called them up. They did say it's scheduled for next week for pickup now but when I aske...

1.4
Lasalle, Quebec
#912967
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I recommend that you never use superior propane. Their charges are outrageously higher than any other propane company out there. They install propane tanks that are red flagged and when you call to complain, they lie and said you never did. Stay as far away from them...
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1.0
Pakenham, Ontario
I didn't like
  • I hated it
#905304
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I am so very disappointed in this company and am hoping for some reimbursement/ retribution. They left a faulty tank on our newly purchased family property for a very long time....filling it regularly and not inspecting what turns out to have been a slow but...
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Lion's Head, Ontario
I didn't like
  • See above
#856585
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Had a propane fill June 2015. Then yearly tank rental kicked in. My bill started at $400 ++. In the past I've always made regular monthly payments till it was paid off. Then a month ago when the bill was $125 owing they started barraging me with phone calls and...
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Anonymous
Anonymous

Not a credit line... says right on the bills you must pay within 15 days.

Anonymous
Anonymous

I believe if they keep calling you and threatening you it will be classified as harassment, particularly if you have no outstanding balance. If they are still calling you I wo...

1.0
#794895
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Every time we open the mail we get an invoice from superior propane... if we don't use propane one month we will get a bill for a rental, or late fees... They charged me a late fee of 3.84 and cancelled our ability to order more propane - ? Called and argued with them...
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1.3
I didn't like
  • Way i was treated
#768314
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I will NEVER deal with Superior again. I called to tell them I did not need their tank any more, come and get it. 2 years later they did just that and sent me a bill for $400 to take it. When I requested proof that I had agreed to a fee for removal, suddenly it seems...
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#741149
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Had to have a 10 year inspection of the rental tank which cost us 169.00, fine. It was flagged because we needed a few small pipes painted - fine. I went and bought paint and painted the pipes. Called to let you know - have to pay another guy to come out and inspect...
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2.5
Stouffville, Ontario
I liked
  • Customer service was friendly but they cant help
#737594
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Please never start with this absolutely terrible company.....they don't pick up there tanks for over a year then charge more than they quoted and then send you a notice they will take you to credit for not returning the tank!??? PLEASE AVOID...Never done this before...
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1.0
#669178
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