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Brutal service...actually non-existent. My mother has recently sold her house and the new owner did not want to deal with Superior Propane because of their cited poor business ethics, therefore, my mother had the tank disconnected for removal. The tank still has...
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1.0
I liked
  • Brutal
I didn't like
  • Customer service and poor business ethics
#1090969
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Lack of communication at times. I understand transitions are messy sometimes but superior, not Townsend, should be renamed inferior. New plan submitted to me this year was way overpriced even with prepay. On top of that cancelled my service 7/14/17, did not pick up...
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1.3
Palmyra, New York
#1088000
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When we compared pricing we found we could get propane for almost half the price, we spoke with them and they were not willing to drop the price so we switched. Then they continued to bill us for equipment we were no longer using which they did not pick up. When we...
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1.1
I didn't like
  • Extra fees and pricing
#1048852
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Rhode Island Review

Superior Propane
#866199
1.2
Details
Only used propane for my pool heater.... They filled my tank twice after my pool was closed and then removed the tank because we refused to pay the bill!!
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Customer service
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Other Product Review

Superior Propane
#720384
1.0
Details
On the whole they are good people but they sure have the *** in key positions and I will always endeavor to get people and companys I have influence on to change suppliers
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Staff

Appointment Review

Superior Propane
#626605
*** *** company, say there gunna be there that day don't show up for weeks. Superior propane is the worst company you can go with
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Management Review

Superior Propane
#592409
1.0
Details
I use to be an employee to superior propane I loved my job an I tried my best every day working my 8 hours or some days even 12 hours to get the job done right. What do they do lay me off 6 months before I am to be married.... No job security there, horrible management, zero effort in communication as to why I'm being let go. I WOULD NOT ever recommend this company to anyone!!!
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I was a Superior customer for 20 years and I can say that They charge way too much for everything. The basic gas unit charge is high, but on top of that they charge for transporting the gas to you and on top of that is an extra charge for a hazardous material! All of...
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Anonymous
Anonymous

you all are idiots they tell you the fees for pickup when you sign up read your contract

#1031618
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New to the country , new to propane with a new furnace, so I went with these guys to try it out, in 1 year they charged us twice for something they shouldn't have. and when i called around, and asked for rates from other competitors, superior is charging ~15 cents more...
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#986410
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They have horrible customer service. It recently went down to minus 18 in the Okanagan. Even though I had an order in for propane, because of the bitterly cold temperatures, I ran out before delivery. They told me that it would be one week to get more propane and if I...
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1.2
#975923
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I bought a home that had Superior previously so I called them up to sign up. They tried to lock me into a 5 year contract but I refused and got a 1 year. So far so good. I was promised a certain price ~0.55$) for the first delivery per litre and was quoted delivery and...
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arutha
arutha

So Tuesday passed and no call. Wednesday passed and no call so at the end of the day I called them up. They did say it's scheduled for next week for pickup now but when I aske...

1.4
Lasalle, Quebec
#912967
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I recommend that you never use superior propane. Their charges are outrageously higher than any other propane company out there. They install propane tanks that are red flagged and when you call to complain, they lie and said you never did. Stay as far away from them...
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1.0
Pakenham, Ontario
I didn't like
  • I hated it
#905304
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I am so very disappointed in this company and am hoping for some reimbursement/ retribution. They left a faulty tank on our newly purchased family property for a very long time....filling it regularly and not inspecting what turns out to have been a slow but...
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Lion's Head, Ontario
I didn't like
  • See above
#856585
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Had a propane fill June 2015. Then yearly tank rental kicked in. My bill started at $400 ++. In the past I've always made regular monthly payments till it was paid off. Then a month ago when the bill was $125 owing they started barraging me with phone calls and...
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Anonymous
Anonymous

Not a credit line... says right on the bills you must pay within 15 days.

Anonymous
Anonymous

I believe if they keep calling you and threatening you it will be classified as harassment, particularly if you have no outstanding balance. If they are still calling you I wo...

1.0
#794895
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